Refund Policy

Returns

We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please contact us at 720-328-7070or info@alexasbotanicals.com and one of our Customer Care Representatives would be happy to assist you.

We typically process approved return/refund requests within 2 business days.

To be eligible for a return, your item must be in good condition and in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@alexasbotanicals.com.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at info@alexasbotanicals.com and send your item to: Alexa's Botanicals, 4340 East Kentucky Avenue, Unit 206, Glendale CO 80246, United States.

Shipping
To return your product, mail it to: Alexa's Botanicals, 4340 East Kentucky Avenue, Unit 206, Glendale CO 80246, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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