Frequently Asked Questions!

CBD Pain Relief and Beauty Questions

What exactly is CBD?

CBD is an acronym for Cannabidiol, one of more than 100 naturally-occurring compounds found in the Cannabis Sativa plant. The most prominent and commonly known are THC, which is psychoactive, and CBD, which is not. CBD is generally believed to provide a wide range of benefits, including neuroprotectant, anti-inflammatory and antioxidant properties. 

What's the difference between hemp, cannabis and marijuana?

While they all come from the Cannabis sativa L plant, they serve different purposes. High CBD hemp is cultivated for its fiber and has an extremely high content of CBD and almost untraceable amounts of THC. Hemp has been grown for thousands of years worldwide for many medicinal and industrial purposes making necessary items like clothing, sails, rope, paper, and thousands of other products. On the other it’s recreational cousin contains very low traces of CBD and high amounts of THC, which carries the psychoactive part of the flowers and trichomes that people often associate with feeling “high”. Again, hemp CBD has an almost untraceable amount of THC and does not make you feel “high”. 

Are Alexa’s Botanicals legal in all 50 States?

YES! Our products are all formulated with phytoCannaBinoiD™ rich oils extracted from industrial hemp, which is legal in all 50 states. Alexa's Botanicals can be purchased without a prescription or medical card by anyone 18 or over.

What is your return policy?

Hopefully you will love everything you get from us, but we understand that may not alwasy be the case. In the unfortunate event that you are not pleased with one of our products, we accept returns of unused and lightly used bottles and jars of our topical products. And in the unlikely event that one of our cartridges, pens, batteries or chargers do not work, please return them to us for an exchange or full refund.

When will I receive my order?

It can take up to 2 business days to get your order through our system and out the door. We ship via USPS First Class mail, which pledges delivery anywhere in the contiguous US in 3 business days or less (although you should allow additional shipping time for Hawaii and during holidays). So whether you're in the Florida Keys or Alaska -- your order should arrive within 5 business days. But don’t worry, we’ll also send you an email with an order confirmation and a tracking number so you can keep an eye on your goodies as they make their way to you!